Privacy Policy

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Kent Renovations Privacy Policy
Last Updated: 01/01/2025

Kent Renovations (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you engage with our services, visit our website, or otherwise interact with us. It also informs you about your privacy rights and how the law protects you.

Kent Renovations is a renovation and construction services provider based in Kent, United Kingdom. For the purposes of UK data protection law (including the UK General Data Protection Regulation – “UK GDPR”), Kent Renovations is the “data controller” of your personal data.

Contact Details

• Business Name: Kent Renovations
• Address: 11 Bagham Place, Chilham, Kent, UK
• Email: info@kentrenovations.com
• Phone: 07310930688

We collect personal data to provide and improve our services, to manage our business operations, and to meet our legal obligations. The types of personal data we collect may include:

1. Identity Data: First name, last name, title.
2. Contact Data: Postal address, email address, telephone number(s).
3. Project Information: Details related to your renovation or construction project, including property details, specific requirements, or preferences.
4. Financial Data: Bank account information, payment card details (where necessary), and any other data necessary to process payments or invoices.
5. Technical Data: IP address, login data, browser type, operating system, and other technology on the devices you use to access our website.
6. Usage Data: Information about how you navigate and use our website.
7. Marketing and Communications Data: Preferences for receiving marketing from us, communication preferences, and responses to surveys or promotional events.

We collect information in the following ways:

1. Direct Interactions: You may provide Identity, Contact, and Financial Data when you fill out forms, request our services, communicate with us by phone or email, or otherwise interact with us.
2. Automated Technologies: As you interact with our website, we may automatically collect Technical and Usage Data using cookies, server logs, and similar technologies.
3. Third Parties or Publicly Available Sources: We may receive personal data about you from third parties such as subcontractors, advertising networks, analytics providers, or search information providers.

We will only use your personal data where we have a lawful basis to do so. Common purposes for which we use your personal data include:

1. Providing Our Services: To prepare quotes, carry out renovation services, communicate with you about your project, and manage payments, fees, and charges.
2. Customer Support: To respond to your enquiries, provide information you request, and offer technical support.
3. Business Administration and Management: To operate, manage, and secure our website, IT systems, and business.
4. Marketing and Communications: To communicate new services, offers, or promotions we believe may be of interest to you. You can opt out of marketing communications at any time.
5. Legal Obligations: To comply with any legal, regulatory, or compliance requirements (e.g., HMRC requirements, court orders).

Under UK data protection law, we rely on different legal bases depending on the activity. These may include:

• Contractual Necessity: Where we need to process your personal data to perform our contract with you or to take steps at your request before entering a contract.
• Consent: Where you have explicitly consented to receiving certain communications (e.g., marketing emails). You can withdraw your consent at any time.
• Legitimate Interests: Where we process your data to pursue our legitimate interests in a way that is reasonably expected as part of running our business (e.g., to ensure network security).
• Legal or Regulatory Obligation: Where processing is necessary for compliance with a legal or regulatory obligation to which we are subject.

We may share your personal data with the following types of third parties, when necessary:

1. Service Providers: Such as subcontractors, suppliers, or other service providers who assist in delivering our renovation or construction services.
2. Professional Advisers: Including lawyers, bankers, auditors, and insurers.
3. Government Authorities: If required by law or for the administration of justice.
4. Third Parties in Business Transactions: In the event of a business transition, such as a merger, acquisition, or sale of assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

We primarily store and process your personal data within the United Kingdom or European Economic Area (EEA). In the rare event your personal data is transferred outside the UK/EEA, we will ensure suitable safeguards are in place, such as standard contractual clauses, to protect your information in compliance with UK data protection law.

We have implemented appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Despite our best efforts, please be aware that no security measures are perfect or impenetrable. We continuously review our security practices to enhance the protection of your data.

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the purpose of collection.

Under UK data protection law, you have various rights regarding your personal data. These include:

1. Right to Access: You may request a copy of the personal data we hold about you.
2. Right to Rectification: You have the right to correct any incomplete or inaccurate data we hold about you.
3. Right to Erasure: You may ask us to delete or remove personal data where there is no lawful reason for us to continue processing it.
4. Right to Restrict Processing: You can ask us to suspend the use of your personal data in certain circumstances.
5. Right to Data Portability: You can request the transfer of your personal data to you or a third party in a structured, commonly used, machine-readable format.
6. Right to Object: You can object to our processing of your personal data where we rely on a legitimate interest or where we process your data for direct marketing.
7. Right to Withdraw Consent: Where you have provided consent to the collection, processing, or transfer of your personal data, you have the right to withdraw consent at any time.

To exercise these rights, please contact us using the details provided in the Contact Us section below.

Our website uses cookies and similar technologies to collect and store information when you visit or use our website. This helps us provide essential site functions, improve user experience, and deliver relevant content. For more information on how we use cookies, please see our [Cookie Policy] (if you have one). If you do not agree to our use of cookies, you may disable them through your browser settings, but some website features may not function properly.

Our website or communications may include links to third-party websites, plug-ins, or applications that are not operated by us. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. We encourage you to read the privacy notice of every website you visit.

If you have any concerns about our use of your personal data, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues. For more information, please visit: https://ico.org.uk/

We may update this Privacy Policy to reflect changes in our data practices or relevant laws. The “Last Updated” date at the top of this policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your data protection rights, please contact us:

• Kent Renovations
• Email: info@kentrenovations.com
• Phone: 07310930688
• Address: 11 Bagham Place, Kent, UK